Return, Exchange & Damage Policy
Effective Date: January 2026
At Hesal Jewellery, we do not offer returns or exchanges once an order is successfully delivered.
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Damaged Product Exception
Returns or exchanges are accepted only if a product is received in a damaged condition, subject to the following:
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A clear unboxing video is mandatory to claim any damage.
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The video must be recorded from opening the sealed package till the end
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Have no cuts, edits, pauses, or filters
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Clearly show the product and the damage
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Claims without a complete unboxing video will be rejected immediately.
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Damage claims must be raised within 24 hours of delivery.
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Important Conditions
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Any damage caused after delivery or due to customer handling will not be eligible for return, exchange, or refund.
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Hesal Jewellery reserves the right to accept or reject any damage claim after internal verification.
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If a claim is approved, Hesal Jewellery may offer a replacement or a refund at its discretion.
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Approved returns must be:
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Unused and in original condition
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Returned with all original packaging, including jewellery boxes
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Refund Process
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Once the returned product is received and inspected, refunds (if applicable) will be processed within 2 business days.
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Refunds will be credited to the original payment method / bank account used for the purchase.
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How to Raise a Damage Claim
Email us within 24 hours of delivery at
(Attach your order ID and unboxing video.)